"So you want to study mediation?" : an introduction to the process of mediation and the skills of effective mediators
Basics of negotiation theory and why negotiations fail
The role of the mediator : differing approaches, fundamental norms
Preparing to mediate
Mediation as a structured process
Opening the process, developing information
Expanding information to aid the negotiations
Identifying and framing mediation issues, organizing an agenda
Generating movement through problem-solving and persuasion
Conducting the bargaining, dealing with impasse
Concluding the mediation
The ethics of mediation
Representing clients in mediation.