Introduction
Part One. The human problem
I. Problem: Is there a problem with the people?
II. Diagnoses: Are there difficulties with emotions, with perceptions, or with communications?
III. General approach
IV. Action ideas
Part Two. The inventing problem
I. Problem: Are the best possible options on the table?
II. Diagnoses: What's wrong with the existing options, and why?
III. General approach
IV. Action ideas
Part Three. The procedural problem
I. Problem: Could the negotiating process be improved?
I. Diagnoses: What's wrong with the existing negotiating procedure?
III. General approach
IV. Action ideas
Analytical table of contents
Table of charts
A reminder checklist.