Market-driven health care : who wins, who loses in the transformation of America's largest service industry / Regina Herzlinger.
1997
RA410.53 .H485 1997 (Map It)
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Details
Author
Title
Market-driven health care : who wins, who loses in the transformation of America's largest service industry / Regina Herzlinger.
Published
Reading, Mass. : Addison-Wesley Pub., [1997]
Copyright
©1997
Call Number
RA410.53 .H485 1997
ISBN
0201489945
Description
xxvii, 379 pages ; 24 cm
System Control No.
(OCoLC)35198577
Bibliography, etc. Note
Includes bibliographical references (pages 293-363) and index.
Record Appears in
Table of Contents
Preface
Introduction
Pt. I
What Consumers Want: Convenience and Mastery
1
1The Consumer Revolution
3
2When Patients Won't Remain Patient
16
3Give Me Mastery or Give Me Death: The New Health Care Activist
47
4The Health Care System That Provides Convenience and Mastery
85
Pt. 2
What Payers Want: Quality and Lower Costs
97
5Options for the Productivity Revolution
99
6Downsizing - The "Just Say No" Diet
108
7Upsizing - The "Big Is Beautiful" Diet
128
Pt. 3
What Works: Health Care Focused Factories and Medical Technology
155
8Resizing - The "Trade Fat for Muscle" Diet
157
9Resizing and the Role of Technology
200
10How to Accomplish Resizing - The Case of Deere and Company
234
Pt. 4
How to Make It Happen
243
11A Consumer-Controlled Health Insurance System
245
12How to Make it Happen: New Rules, New Tools
283
Notes
293
Index
365