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Introduction: The first negotiation
Put yourself in your shoes: from self-judgment to self-understanding
Develop your inner BATNA: From blame to self-responsibility
Reframe your picture: from unfriendly to friendly
Stay in the zone: from resistance to acceptance
Respect them even if: from exclusion to inclusion
Give and receive: from win-lose to win-win-win
Conclusion: The three wins.
Put yourself in your shoes: from self-judgment to self-understanding
Develop your inner BATNA: From blame to self-responsibility
Reframe your picture: from unfriendly to friendly
Stay in the zone: from resistance to acceptance
Respect them even if: from exclusion to inclusion
Give and receive: from win-lose to win-win-win
Conclusion: The three wins.