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Introduction: The first negotiation
Chapter 1. Put yourself in your shoes: from self-judgment to self-understanding
Chapter 2. Develop your inner BATNA: from blame to self-responsibility
Chapter 3. Reframe your picture: from unfriendly to friendly
Chapter 4. Stay in the zone: from resistance to acceptance
Chapter 5. Respect them even if: from exclusion to inclusion
Chapter 6. Give and receive: from win-lose to win-win
Conclusion: The three wins.

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