The mediation process : practical strategies for resolving conflict / Christopher W. Moore.
2003
HM136 .M684 2003 (Map It)
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Details
Author
Title
The mediation process : practical strategies for resolving conflict / Christopher W. Moore.
Published
San Francisco ; [Great Britain] : Jossey-Bass, [2003]
Copyright
©2003
Call Number
HM136 .M684 2003
Edition
Third edition revised.
ISBN
0787964468
9780787964467
9780787964467
Description
xvi, 599 pages : illustrations ; 23 cm
System Control No.
(OCoLC)59352687
Note
Previous edition: 1996.
Bibliography, etc. Note
Includes bibliographical references (pages 521-548) and index.
Record Appears in
Table of Contents
Preface
Pt. 1
Understanding Dispute Resolution and Mediation
1
Approaches to Managing and Resolving Conflict
3
2
How Mediation Works
43
Pt. 2
Laying the Groundwork for Effective Mediation
3
Managing Initial Contacts with the Disputing Parties
85
4
Selecting a Strategy to Guide Mediation
102
5
Collecting and Analyzing Background Information
118
6
Designing a Detailed Plan for Mediation
145
7
Building Trust and Cooperation
166
Pt. 3
Conducting Productive Mediations
8
Beginning the Mediation Session
211
9
Defining Issues and Setting an Agenda
232
10
Uncovering Hidden Interests of the Disputing Parties
252
11
Generating Options for Settlement
269
Pt. 4
Reaching Settlement
12
Assessing Options for Settlement
297
13
Conducting Final Bargaining and Reaching Closure
309
14
Achieving Formal Agreement or Settlement
348
15
Strategies for Dealing with Special Situations
368
16
Strategies for Multiparty Mediation
427
17
Toward an Excellent Practice of Mediation
442
Conclusion: Challenges for the Growth and Development of Mediation
466
Resource A: Professional Practice Guidelines: The Association for Conflict Resolution (ACR) Ethical Standards of Professional Responsibility
472
Resource B: Mediation Services Agreement: Sample Waiver and Consent Form
477
Resource C: Settlement Documentation Form: Sample Memorandum of Understanding
481
Resource D: List of Professional Associations and Organizations, Journals, and Training Resources
483
References
521
About the Author
549
Name Index
551
Subject Index
559