Mediation : the roles of advocate and neutral / Dwight Golann, Jay Folberg.
2011
KF9084 .G648 2011 (Map It)
Available at Cellar
Formats
| Format | |
|---|---|
| BibTeX | |
| MARCXML | |
| TextMARC | |
| MARC | |
| DublinCore | |
| EndNote | |
| NLM | |
| RefWorks | |
| RIS |
Items
Details
Author
Title
Mediation : the roles of advocate and neutral / Dwight Golann, Jay Folberg.
Published
New York : Aspen Publishers, [2011]
Copyright
©2011
Call Number
KF9084 .G648 2011
Edition
Second edition.
ISBN
9780735599680 (alk. paper)
0735599688 (alk. paper)
0735599688 (alk. paper)
Description
xxvi, 474 pages : illustrations ; 26 cm.
System Control No.
(OCoLC)681535239
Bibliography, etc. Note
Includes bibliographical references (pages 445-458) and index.
Series
Record Appears in
Added Author
Table of Contents
Preface
xxi
Acknowledgments
xxiii
pt. I
INTRODUCTION
1
ch. 1
The Origins of Disputes
3
A.
The Nature of Disputing in America
4
B.
How Disputes Arise
5
Reading the Landscape of Disputes: What We Know and Don't Know (and Think We Know) About Our Allegedly Contentious and Litigious Society / Marc S. Galanter
5
C.
The Spectrum of Dispute Resolution Options
10
D.
Conclusion
12
ch. 2
Negotiator Styles
13
A.
Competitive and Cooperative Negotiation
13
1.
Competitive/Adversarial Approach
16
A Primer on Competitive Bargaining / Gary Goodpaster
16
Note: Responses to Competitive Hardball and Difficult People
21
2.
Cooperative/Problem-Solving Approach
23
Note: Positions vs. Interests
24
B.
The Tension Between Creating Value and Claiming Value
25
The Manager as Negotiator: Bargaining for Cooperation and Competitive Gain / James K. Sebenius
26
Note: Differences Can Create Joint Gains
29
C.
Choosing an Effective Approach
30
1.
Negotiating Within Your Comfort Zone
31
"I See a Pattern Here and the Pattern Is You": Personality and Dispute Resolution / John Richardson
32
2.
Effectiveness and Style
34
3.
Cooperation vs. Competitiveness --- Who Decides?
35
ch. 3
Negotiation --- Step by Step
37
A.
Preparing to Negotiate
38
1.
Identifying Alternatives
39
Getting to YES / Bruce Patton
39
2.
Setting Goals
41
Bargaining for Advantage: Negotiation Strategies for Reasonable People / G. Richard Shell
42
3.
A Preparation Checklist
44
B.
Initial Interaction
46
Note: The Importance of "Small Talk" in Bargaining
47
C.
Exchanging Information
48
Negotiation: Theory and Practice / Melissa L. Nelken
49
D.
Bargaining
52
Legal Negotiation / Charles Craver
52
A Civil Action / Jonathan Harr
55
1.
Managing Concessions
57
Planning and Executing an Effective Concession Strategy / Theron O'Connor
57
2.
Value-Creating Trades and Brainstorming
60
Beyond Winning: Negotiating to Create Value in Deals and Disputes / Andrew S. Tulumello
60
E.
Moving Toward Closure
63
1.
Planning for Closure
63
Getting to YES / Bruce Patton
63
2.
Splitting the Difference and Dealing with Impasse
64
Bargaining for Advantage: Negotiation Strategies for Reasonable People / G. Richard Shell
64
F.
Finalizing an Agreement
67
ch. 4
Barriers to Settlement
69
A.
Strategic and Principal-Agent Barriers
69
Why Negotiations Fail: An Exploration of Barriers to the Resolution of Conflict / Robert H. Mnookin
69
B.
The Role of Perceptions
75
The War of the Roses / Warren Adler
75
The Conflict Helix / R.J. Rummel
76
C.
The Impact of Fairness
78
D.
Psychological Traps and Professional Objectivity
80
Note: Top Ten Psychological Traps
81
E.
The Role of Emotions
83
Interpersonal Dynamics: Helping Lawyers Learn the Skills, and the Importance of Human Relationships in the Practice of Law / Joshua D. Rosenberg
84
pt. II
THE MEDIATION PROCESS
87
ch. 5
An Overview of Mediation
89
A.
Introduction
89
1.
The Process of Mediation
89
a.
What Is Mediation?
89
b.
What Do Mediators Do?
90
c.
What Is the Structure of Mediation?
90
2.
The Value of Mediation
92
a.
Viewpoints of Lawyers
92
b.
Business Perspectives
95
Toro's Early Intervention Program, After Six Years, Has Saved $50M / Miguel A. Olivella, Jr.
96
c.
Is It Right for Every Dispute? Is It Fair?
97
3.
Examples of Mediation in Action
98
a.
Death of a Student
98
b.
United States v. Microsoft Corporation
101
Unfinished Business: Another Look at the Microsoft Mediation: Lessons for the Civil Litigator / Robert Werth
101
How We Mediated the Microsoft Case / Jonathan Marks
102
c.
Mediating as an Interested Party
104
Mediating the Deal: How to Maximize Value by Enlisting a Neutral's Help at and Around the Bargaining Table / Stephen B. Goldberg
104
4.
The Evolution of Legal Mediation
106
B.
Goals and Mediator Styles
107
1.
Goals for the Process
107
a.
Resolve a Legal Claim on the Best Possible Monetary Terms
108
b.
Develop a Broad, Interest-Based Resolution
109
c.
Repair the Parties' Relationship
109
d.
Change the Parties' Perspectives
110
e.
Choices Among Goals
110
2.
Mediator Styles
112
a.
Classifying Styles
112
Retiring and Replacing the Grid of Mediator Orientations / Leonard L. Riskin
112
b.
Do Mediators Have a Single Style?
115
3.
Mediative Approaches and Techniques
116
a.
Commercial Mediation
117
b.
No-Caucus Approaches
125
Challenging Conflict: Mediation Through Understanding / Jack Himmelstein
125
c.
All-Caucus Mediation
129
Separating Opponents Key to JAMS Neutral's Success / Pam Smith
129
4.
Is There More to Mediation Than Technique?
131
Bringing Peace into the Room: The Personal Qualities of the Mediator and Their Impact on the Mediation / David Hoffman
131
ch. 6
Stages of Mediation
135
A.
Commercial Mediation
135
1.
Pre-Mediation
135
2.
The Opening Session
136
a.
Goals
138
b.
Techniques
139
c.
Mediator's Opening Comments
141
d.
Parties' Opening Comments
144
e.
Joint Discussion
144
f.
Transition to Caucuses
144
3.
Private Caucuses
145
a.
Early Caucuses
146
b.
Middle Caucuses
148
c.
Later Caucuses
150
4.
Follow-Up Contacts
151
B.
No-Caucus Processes
151
Note: Choosing the Right Process
152
ch. 7
Process Skills
155
Further Investigation into the Secrets of Successful and Unsuccessful Mediators / Margaret L. Shaw
155
A.
Pre-Mediation Contacts
156
At First Glance: Maximizing the Mediator's Initial Contact / Marjorie C. Aaron
157
B.
During the Process
159
1.
Listening
159
The Benefits of Empathic Listening / Richard Salem
160
2.
Reframing
163
Reframing / Dana L. Curtis
163
3.
Working with Interests
166
a.
The Value of Interest-Based Mediation
166
b.
Obstacles to Interest-Based Mediation
167
c.
Methods to Identify Interests
171
d.
Methods to Develop Settlement Options
173
4.
Managing Positional Bargaining
174
ch. 8
Emotional Issues and Cognitive Forces
177
A.
Strong Feelings
177
1.
Dealing with Emotional Issues
177
Note: Apology in Mediation
182
2.
Personal Issues in Dealing with Emotion
184
B.
Cognitive Effects
187
1.
Forces That Affect Evaluation of the Legal Merits
188
a.
Selective Perception
188
b.
Optimistic Overconfidence
190
c.
Endowment Effect
191
2.
Forces That Influence Bargaining Decisions
192
a.
Reactive Devaluation
192
b.
Loss Aversion
194
c.
Attraction to Certainty and Familiar Risks
195
3.
General Responses to Cognitive Issues
196
C.
The Special Problem of Loss Reactions
198
ch. 9
Merits-Based Barriers
205
A.
Responses to Lack of Information
206
B.
Intermediate Techniques
208
Decision Analysis as a Method of Evaluating the Trial Alternative / Marjorie Corman Aaron
211
C.
Evaluation of the Likely Outcome in Adjudication
216
1.
Should Mediators Evaluate?
217
The Top Ten Reasons Why Mediators Should Not Evaluate / Lela P. Love
217
Merits Barriers: Evaluation / Marjorie Corman Aaron
218
2.
What Is Evaluation?
221
Advice by Any Other Name / Tom Fisher
222
3.
If a Mediator Does Evaluate, How Should It Be Done?
224
Final Report --- American Bar Association Task Force on Improving Mediation Quality
224
To Evaluate or Facilitate? Parties' Perceptions of Mediation Affected by Mediator Style / Roselle P. Wissler
226
Note: Issues for Advocates
229
pt. III
THE ADVOCATE'S ROLE
231
ch. 10
Representing Clients: Preparation
233
A.
An Overview
233
1.
Identify Your Goals
233
2.
An Overview of Strategy
235
a.
Commercial Mediation Processes
235
Twenty Common Errors in Mediation Advocacy / Tom Arnold
235
b.
Problem-Solving Approaches
240
Mediation Representation: Advocating as a Problem-Solver in Any Country or Culture / Harold Abramson
240
B.
Entering the Process
241
1.
Should You Mediate?
241
2.
If So, When?
242
3.
Initiating the Process
243
a.
Convincing Clients or Opponents to Mediate
243
b.
Drafting an Effective Contract to Mediate
244
c.
Dealing with Obligations Created by Law or Judicial Order
245
C.
Shaping the Process
246
1.
Select the Right Mediator
246
a.
Identify the Best Person
246
b.
Bargain for Your Choice
247
2.
Ensure the Presence of Necessary Participants
248
Navigating Relationships: The Invisible Barriers to Resolution / Bennett G. Picker
250
3.
Influence the Format
251
4.
Deal with the Special Issues of Court-Mandated Mediation
252
D.
Preparing to Mediate
253
1.
Develop a Negotiating Plan
253
a.
A Competitive Viewpoint
253
Advocacy in Mediation: A Dozen Suggestions / Robert M. Smith
253
b.
A Problem-Solving Approach
255
Mediation Representation: Advocating as a Problem-Solver in Any Country or Culture / Harold Abramson
255
2.
Exchange Information
257
a.
Exchanging Data with the Other Party
258
b.
Educating the Mediator
258
3.
Preparing the Client
260
Client Preparation for Mediation / Thomas Arnold
261
ch. 11
Representing Clients: During the Process
265
A.
Joint Meetings
265
1.
The Opening Session
265
a.
Should You Have an Opening Session?
265
b.
What Is Special About the Opening Session?
266
c.
What Is Your Goal?
267
d.
How to Present Your Opening for Maximum Effect
268
e.
How to Take Advantage of the Mediator's Presence
271
2.
Other Joint Formats
272
B.
Caucusing
274
1.
Early Caucuses
274
a.
Exchange Information and Arguments
275
b.
Initiate Bargaining
278
2.
Later Caucuses
280
a.
Bargaining
281
b.
Impasse-Breaking Techniques
284
pt. IV
Specialized Topics
293
ch. 12
Specific Applications
295
A.
Family Disputes
295
1.
What Is Unique About Family Mediation?
295
2.
The Process
297
Mediating Divorce: Casebook of Strategies for Successful Family Negotiations / John Haynes
297
3.
An Alternative Process: Transformative Mediation
301
Transformative Mediation Principles and Practices in Divorce Mediation / Sally Ganong Pope
301
4.
Policy Issues
304
B.
Employment Cases
307
Employment Disputes / Margaret L. Shaw
307
C.
Environmental and Public Controversies
314
The Environment in the Balance: Mediators Are Making a Difference / Gail Bingham
314
Convening / Chris Carlson
316
D.
Intellectual Property Disputes
318
The Benefits of Mediation in High Tech Disputes / Technology Mediation Services
318
E.
Criminal Matters
320
1.
Potential Charges
320
Police Mediators: Rethinking the Role of Law Enforcement in the New Millennium / Christopher Cooper
320
2.
Victim-Offender Cases
321
Personalizing Crime: Mediation Produces Restorative Justice for Victims and Offenders / Marty Price
321
F.
Deal Mediation
324
Contract Formation in Imperfect Markets: Should We Use Mediators in Deals? / Scott R. Peppet
324
Microsoft and Yahoo: Where Were the Mediators? They Help Countries and Couples. Why Not Businesses? / David A. Hoffman
326
G.
International Mediation
327
1.
Mediation Within Foreign Legal Systems
328
Can Mediation Evolve into a Global Profession? / Michael McIlwrath
328
2.
Use in Cross-Border Disputes
329
Mediation in International Business / Jeswald Salacuse
329
The Asian Concept of Conciliator/Arbitrator: Is It Translatable to the Western World? / M. Scott Donahey
333
H.
Online Mediation
335
ch. 13
Court-Connected Mediation and Fairness Concerns
337
A.
Court-Connected Mediation
337
B.
Issues of Program Design
338
1.
What Goals Should a Program Seek to Achieve?
338
Why Should Courts Offer Non-Binding ADR Services? / Wayne D. Brazil
339
Making Deals in Court-Connected Mediation: What's Justice Got to Do with It? / Nancy A. Welsh
340
2.
How Should Services Be Provided?
342
3.
Appellate Mediation
344
Representing Clients in Appellate Mediation: The Last Frontier / John Toker
344
C.
Policy Issues Regarding the Use of Mediation
346
1.
Should Some Cases Not Be Settled?
346
Against Settlement / Owen M. Fiss
346
ADR and the Dispossessed: Recent Books About the Deformalization Movement / Richard Delgado
350
2.
Should Some Disputes Not Be Mediated?
352
a.
Issues of Gender, Ethnicity, and Culture
352
New Mexico Research Examines Impact of Gender and Ethnicity in Mediation / Michele Hermann
352
A Red Flag: Mediator Cultural Bias in Divorce Mediation / Sina Bahadoran
353
b.
Mandatory Mediation of Family Disputes
355
The Mediation Alternative: Process Dangers for Women / Trina Grillo
356
c.
Domestic Violence Cases
361
Mediation and Domestic Abuse / Ann L. Milne
362
d.
Parental Rights
365
Note: A Student Mediates Access to Her Child
366
In the Matter of T.D., Deprived Child v. State of Oklahoma
368
ch. 14
The Law of Mediation
371
A.
Confidentiality
371
1.
How Important Is Confidentiality to Mediation?
373
Frances Leary & Others v. Father John J. Geoghan & Others
373
A Closer Look: The Case for a Mediation Confidentiality Privilege Still Has Not Been Made / Scott H. Hughes
374
2.
Sources of Mediation Confidentiality
376
a.
Rules of Evidence
376
b.
Privileges
377
c.
Confidentiality Statutes and Rules
379
d.
Mediation Agreements
379
e.
Disclosure Statutes and Rules
380
3.
Examples from Practice
380
a.
Use of Mediation Information in Litigation
380
Rojas v. Superior Court of Los Angeles County
380
Byrd v. The State
383
b.
Supervisory Intrusions into the Process
386
Olam v. Congress Mortgage Co.
387
4.
Confidentiality in Caucusing
391
5.
A Movement Toward Consistency: The Uniform Mediation Act
392
B.
Enforcement of Participation in Mediation
394
1.
Agreements to Mediate
394
2.
Mandates to Mediate
396
a.
Issues of Court Authority
396
b.
Good-Faith Bargaining Requirements
397
Nick v. Morgan's Foods of Missouri, Inc.
399
3.
Enforcement of Mediated Settlements
401
a.
The Existence of an Agreement
402
b.
Grounds for Invalidation
402
Christian Cooper v. Melodie Austin
403
C.
Certification
405
Points of View: Is Mediation Really a Profession? / Judith M. Filner
406
Certification: An Idea Whose Time Has Come / James E. McGuire
408
ch. 15
Ethical Issues for Advocates and Mediators
411
A.
Advocates in Mediation
411
1.
Candor Toward the Mediator
412
2.
Obligations to Other Parties
413
3.
The Duty to Advise Clients About ADR
414
B.
Concerns for Mediators
414
Excerpts from Model Standards of Conduct for Mediators (2005)
416
Excerpt from the Uniform Mediation Act
417
Excerpt from Delaware Lawyers' Rules of Professional Conduct
418
1.
Issues of Fairness
419
2.
Questions of Competence
420
3.
Repeat-Player Concerns
421
4.
Differences Between Attorney and Client
421
5.
Improper Conduct by Litigants
423
C.
Combining Practice as an Advocate and a Mediator
424
1.
Conflicts of Interest
425
2.
Role Confusion
426
ch. 16
Mixed and Changing Roles / Thomas J. Stipanowich
429
A.
The Use of Mixed Processes: Med-Arb
429
1.
Concerns About Med-Arb
430
2.
The Need for Precision in Specifying Roles
431
B.
Changing Roles
432
ADR in A Civil Action: What Could Have Been / Hon. Wayne Brazil
433
C.
Challenges Facing Lawyers as Neutrals
436
The Lawyer as Neutral / Linda R. Singer
436
D.
Transforming the Community
438
Promoting Problem Solving and Peacemaking as Enduring Values in Our Society / Hon. Janet Reno
438
Conclusion
441
Appendix
443
Bibliography and References
445
Table of Cases
459
Index
461