Introduction
Silent negotiation exercise
Negotiation process
Negotiation techniques
Post-negotiation assessments
Pre-negotiation same side group evaluations
Influence of negotiator styles
Impact of process on post-negotiation
Nonverbal communication
Dealing with zero-sum exercises
Impact of anchoring
Impact of psychological factors
Impact of gender on negotiations
Telephone and e-mail negotiations
International business negotiations
Human rights negotiations
Multi-party negotiations
NASA decision-making exercise
Mediation
Ethical dilemmas.