Online dispute resolution : resolving conflicts in cyberspace / Ethan Katsh, Janet Rifkin.
2001
K2390 .K38 2001 (Map It)
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Items
Details
Author
Title
Online dispute resolution : resolving conflicts in cyberspace / Ethan Katsh, Janet Rifkin.
Published
San Francisco : Jossey-Bass, [2001]
Copyright
©2001
Call Number
K2390 .K38 2001
Former Call Number
Comp 778 K156 2001
Edition
First edition.
ISBN
0787956767
Description
xiv, 226 pages : illustrations ; 24 cm
System Control No.
(OCoLC)46473758
Bibliography, etc. Note
Includes bibliographical references (pages 211-215) and index.
Record Appears in
Portion of Title
Resolving conflicts in cyberspace
Added Author
Table of Contents
Preface
Acknowledgments
Introduction
1
1
The Impact of Cyberspace on Disputes and Dispute Resolution
17
2
A Brief History of ODR
45
3
Understanding the ODR Process
71
4
Introducing the Fourth Party: The Critical Role of Technology
93
5
Facilitating Agreement: ODR and Offline Dispute Resolution
117
6
How Mediators Can Facilitate "Screen to Screen" Agreement: A Primer for Conflict Resolution Professionals Entering ODR
135
App. 1
Online Literature and Resources About ODR
163
App. 2
ODR Programs and Ventures
169
App. 3
CPR Institute for Dispute Resolution: Sample Domain Name Dispute Decision
171
App. 4
Square Trade Direct Negotiation Process
179
App. 5
Online Ombuds Office Dispute Transcript
185
Notes
211
About the Authors
217
Index
219