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Items
Details
Title
Overview of Law Firm Outsourcing Practices.
Published
New York : Primary Research Group, [2014]
Copyright
©2014
Call Number
KF898 .O94 2014
ISBN
9781574403008
1574403001
1574403001
Description
69 pages ; 28 cm
System Control No.
(OCoLC)887857190
Record Appears in
Added Corporate Author
Table of Contents
Participants List
17
Summary of Main Findings
18
Characteristics of the Sample & Study Objectives
18
Use of Outsourcing Websites
18
What Law Firms Outsource
18
Outsourcing of Records Management & Records Storage
18
Outsourcing of Website Development and Management
19
Outsourcing Information Technology Help Desk & Training and Equipment Upkeep
19
Most Successful Areas for Outsourcing
19
Offices in Lower Cost Countries
19
Percentage of Firms that Hire Outsourcing Specialist Firm
19
View of the Quality of Legal Research in Developing Countries and other Lower Cost Centers
19
The Outsourcing of Routine Legal Analysis to Lower Cost Countries
20
Outsourcing of Litigation Support, Document Review, Contract Review and E-Discovery
20
View of Legal Process Outsourcers
20
Section A
SAMPLE CHARACTERISTICS
22
Table 1.1
How many total full time equivalent (fte) employees including attorneys does your organization have?
22
Table 1.2
How many total full time equivalent (fte) employees including attorneys does your organization have? Broken out by total number of employees
22
Table 1.3
How many total full time equivalent (fte) employees including attorneys does your organization have? Broken out by total number of partners
22
Table 2.1
Your law firm has how many partners?
23
Table 2.2
Your law firm has how many partners? Broken out by total number of employees
23
Table 2.3
Your law firm has how many partners? Broken out by total number of partners
23
Section B
Law Firm Use of Internet Auction & Outsourcing Sites for Labor
24
Table 3
Do you use labor hired on outsourcing websites for any of the following: (choose all that apply) Sites were Guru, Freelancer, Odesk, PayPerHour, and Elance
24
Table 3.1.1
Do you use labor from outsourcing websites for Web Design or Website Maintenance?
24
Table 3.1.2
Do you use labor from outsourcing websites for Web Design or Website Maintenance? Broken out by total number of employees
24
Table 3.1.3
Do you use labor from outsourcing websites for Web Design or Website Maintenance? Broken out by total number of partners
24
Table 3.2.1
Do you use labor from outsourcing websites for Writing, Proofreading, Editing or Translation?
25
Table 3.2.2
Do you use labor from outsourcing websites for Writing, Proofreading, Editing or Translation? Broken out by total number of employees
25
Table 3.2.3
Do you use labor from outsourcing websites for Writing, Proofreading, Editing or Translation? Broken out by total number of partners
25
Table 3.3.1
Do you use labor from outsourcing websites for Document Formatting?
26
Table 3.4.1
Do you use labor from outsourcing websites for Software Programming or Apps?
26
Table 3.4.2
Do you use labor from outsourcing websites for Software Programming or Apps? Broken out by total number of employees
26
Table 3.4.3
Do you use labor from outsourcing websites for Software Programming or Apps? Broken out by total number of partners
27
Table 3.5.1
Do you use labor from outsourcing websites for Marketing?
27
Table 3.5.2
Do you use labor from outsourcing websites for Marketing? Broken out by total number of employees
27
Table 3.5.3
Do you use labor from outsourcing websites for Marketing? Broken out by total number of partners
27
Table 3.6.1
Do you use labor from outsourcing websites for Accounting or Finance?
27
Table 3.7.1
Do you use labor from outsourcing websites for Legal Research?
27
Table 3.7.2
Do you use labor from outsourcing websites for Legal Research? Broken out by total number of employees
28
Table 3.7.3
Do you use labor from outsourcing websites for Legal Research? Broken out by total number of partners
28
Section C
What is Outsourced?
29
Table 4
Which of the following do you currently outsource to any degree at all?
29
Table 4.1.1
Do you outsource Records Management to any degree?
29
Table 4.1.2
Do you outsource Records Management to any degree? Broken out by total number of employees
29
Table 4.1.3
Do you outsource Records Management to any degree? Broken out by total number of partners
29
Table 4.2.1
Do you outsource Records Management to any degree?
30
Table 4.2.2
Do you outsource Records Management to any degree? Broken out by total number of employees
30
Table 4.2.3
Do you outsource Records Management to any degree? Broken out by total number of partners
30
Table 4.3.1
Do you outsource Law Library Management to any degree?
30
Table 4.3.2
Do you outsource Law Library Management to any degree? Broken out by total number of employees
31
Table 4.3.3
Do you outsource Law Library Management to any degree? Broken out by total number of partners
31
Table 4.4.1
Do you outsource Website Development and Management to any degree?
31
Table 4.4.2
Do you outsource Website Development and Management to any degree? Broken out by total number of employees
31
Table 4.4
Do you outsource Website Development and Management to any degree? Broken out by total number of partners
31
Table 4.4.4
Do you outsource Website Development and Management to any degree? Broken out by Which category of client accounts for the highest percentage of your law firm's revenues?
32
Table 4.5.1
Do you outsource Information Technology Help Desk and Training to any degree?
32
Table 4.5
Do you outsource Information Technology Help Desk and Training to any degree? Broken out by total number of employees
32
Table 4.5.3
Do you outsource Information Technology Help Desk and Training to any degree? Broken out by total number of partners
33
Table 4.6.1
Do you outsource Information Technology Equipment upkeep and repair to any degree?
33
Table 4.6.2
Do you outsource Information Technology Equipment upkeep and repair to any degree? Broken out by total number of employees
33
Table 4.6.3
Do you outsource Information Technology Equipment upkeep and repair to any degree? Broken out by total number of partners
33
Table 4.7.1
Do you outsource Database Management to any degree?
34
Table 4.7.2
Do you outsource Database Management to any degree? Broken out by total number of employees
34
Table 4.7.3
Do you outsource Database Management to any degree? Broken out by total number of partners
34
Table 4.8.1
Do you outsource Litigation Support to any degree?
35
Table 4.8.2
Do you outsource Litigation Support to any degree? Broken out by total number of employees
35
Table 4.8.3
Do you outsource Litigation Support to any degree? Broken out by total number of partners
35
Table 4.8.4
Do you outsource Litigation Support to any degree? Broken out by Which category of client accounts for the highest percentage of your law firm's revenues?
36
Table 4.9.1
Do you outsource Legal Research to any degree?
36
Table 4.9.2
Do you outsource Legal Research to any degree? Broken out by total number of employees
36
Table 4.9.3
Do you outsource Legal Research to any degree? Broken out by total number of partners
36
Table 4.9.4
Do you outsource Legal Research to any degree? Broken out by Which category of client accounts for the highest percentage of your law firm's revenues?
37
Table 5
Which of the following do you LARGELY outsource, that is spend more on external non-employee resources than on employees and materials?
38
Table 5.1.1
Do you largely outsource Records Management?
38
Table 5.1.2
Do you largely outsource Records Management? Broken out by total number of employees
38
Table 5.1.3
Do you largely outsource Records Management? Broken out by total number of partners
38
Table 5.1.4
Do you largely outsource Records Management? Broken out by Which category of client accounts for the highest percentage of your law firm's revenues?
38
Table 5.2.1
Do you largely outsource Records Storage?
39
Table 5.2.2
Do you largely outsource Records Storage? Broken out by total number of employees...
39
Table 5.2.3
Do you largely outsource Records Storage? Broken out by total number of partners
39
Table 5.2.4
Do you largely outsource Records Storage? Broken out by Which category of client accounts for the highest percentage of your law firm's revenues?
39
Table 5.3.1
Do you largely outsource Website Development and Management?
39
Table 5.3.2
Do you largely outsource Website Development and Management? Broken out by total number of employees
40
Table 5.3.3
Do you largely outsource Website Development and Management? Broken out by total number of partners
40
Table 5.3.4
Do you largely outsource Website Development and Management? Broken out by Which category of client accounts for the highest percentage of your law firm's revenues?
40
Table 5.4.1
Do you largely outsource Information Technology Help Desk and Training?
40
Table 5.4.2
Do you largely outsource Information Technology Help Desk and Training? Broken out by total number of employees
40
Table 5.4.3
Do you largely outsource Information Technology Help Desk and Training? Broken out by total number of partners
41
Table 5.5.1
Do you largely outsource Information Technology Equipment upkeep and repair?
41
Table 5.5.2
Do you largely outsource Information Technology Equipment upkeep and repair? Broken out by total number of employees
41
Table 5.5.3
Do you largely outsource Information Technology Equipment upkeep and repair? Broken out by total number of partners
42
Table 5.6.1
Do you largely outsource Database Management?
42
Table 5.7.1
Do you largely outsource Law Library Management?
42
Table 5.8.1
Do you largely outsource Litigation Support?
42
Table 5.9.1
Do you largely outsource Legal Research?
43
What other areas not listed in the prior two questions above have you outsourced or are you considering outsourcing?
44
What has been your most successful experience with outsourcing?
45
What has been your least successful experience with outsourcing?
46
In what areas do you think that your firm is most interested in exploring outsourcing options?
47
Section D
Use of Services in Developing Countries
48
Table 6.1
Does your firm have an office of any kind in India or any other country whose primary purpose is to provide low cost legal or administrative services, or legal analysis services, to your main offices in more developed countries or more expensive markets?
48
Table 6.2
Does your firm have an office of any kind in India or any other country whose primary purpose is to provide low cost legal or administrative services, or legal analysis services, to your main offices in more developed countries or more expensive markets? Broken out by total number of employees
48
Table 6.3
Does your firm have an office of any kind in India or any other country whose primary purpose is to provide low cost legal or administrative services, or legal analysis services, to your main offices in more developed countries or more expensive markets? Broken out by total number of partners
48
Table 7.1
If you have outsourced legal or administrative work to countries in which labor costs are much lower than in your home market, or are considering doing so, which means do you favor?
49
Table 7.2
If you have outsourced legal or administrative work to countries in which labor costs are much lower than in your home market, or are considering doing so, which means do you favor? Broken out by total number of employees
49
Table 7.3
If you have outsourced legal or administrative work to countries in which labor costs are much lower than in your home market, or are considering doing so, which means do you favor? Broken out by total number of partners
49
Section E
Use of Outsourcing Agent
50
Table 8.1
Have you ever hired a firm that specializes or has a specialized practice or expertise in legal outsourcing?
50
Table 8.2
Have you ever hired a firm that specializes or has a specialized practice or expertise in legal outsourcing? Broken out by total number of employees
50
Table 8.3
Have you ever hired a firm that specializes or has a specialized practice or expertise in legal outsourcing? Broken out by total number of partners
50
Table 9.1
If so is this firm based in your own country, or some other country?
51
Table 9.2
If so is this firm based in your own country, or some other country? Broken out by total number of employees
51
Table 9.3
If so is this firm based in your own country, or some other country? Broken out by total number of partners
51
Potential Use of Legal Outsourcing Consultants
51
Section F
Outsourcing Legal Work Itself
52
Table 10.1
What is your opinion of the experience of law firms that outsource some routine legal analysis to India or other developing country?
52
Table 10.2
What is your opinion of the experience of law firms that outsource some routine legal analysis to India or other developing country? Broken out by total number of employees
52
Table 10.3
What is your opinion of the experience of law firms that outsource some routine legal analysis to India or other developing country? Broken out by total number of partners
52
Section G
Outsourcing of Legal Analysis to Other Countries
53
Table 11
Has your firm outsourced legal analysis or research work to attorneys or paralegals in any of the following countries or regions?
53
Table 11.1.1
Has your firm outsourced legal analysis or research work to attorneys or paralegals in Israel?
53
Table 11.1.2
Has your firm outsourced legal analysis or research work to attorneys or paralegals in Israel? Broken out by total number of employees
53
Table 11.1.3
Has your firm outsourced legal analysis or research work to attorneys or paralegals in Israel? Broken out by total number of partners
53
Table 11.2.1
Has your firm outsourced legal analysis or research work to attorneys or paralegals in the United Kingdom?
53
Table 11.3.1
Has your firm outsourced legal analysis or research work to attorneys or paralegals to India?
54
Table 11.4.1
Has your firm outsourced legal analysis or research work to attorneys or paralegals in Pakistan?
54
Table 11.5.1
Has your firm outsourced legal analysis or research work to attorneys or paralegals in Jamaica?
54
Table 11.6.1
Has your firm outsourced legal analysis or research work to attorneys or paralegals in Sri Lanka?
54
Table 11.7.1
Has your firm outsourced legal analysis or research work to attorneys or paralegals in Argentina?
54
Table 11.8.1
Has your firm outsourced legal analysis or research work to attorneys or paralegals in Singapore?
54
Table 11.9.1
Has your firm outsourced legal analysis or research work to attorneys or paralegals in Canada?
55
Table 11.10.1
Has your firm outsourced legal analysis or research work to attorneys or paralegals in South Africa?
55
Table 11.11.1
Has your firm outsourced legal analysis or research work to attorneys or paralegals in the Philippines?
55
Table 12
For the legal work that you outsource to other countries, what percentage of this work would have to be done by the following kinds of personnel if it were to have been done in-house in your own country?
56
Table 12.1.1
For the legal work that you outsource to other countries, what percentage of this work would have to be done by Lawyers who are Partners if it were to have been done in-house in your own country?
56
Table 12.1.2
For the legal work that you outsource to other countries, what percentage of this work would have to be done by Lawyers who are Partners if it were to have been done in-house in your own country? Broken out by total number of employees
56
Table 12.1.3
For the legal work that you outsource to other countries, what percentage of this work would have to be done by Lawyers who are Partners if it were to have been done in-house in your own country? Broken out by total number of partners
57
Table 12.2.1
For the legal work that you outsource to other countries, what percentage of this work would have to be done by Lawyers who are not Partners if it were to have been done in-house in your own country?
57
Table 12.2.2
For the legal work that you outsource to other countries, what percentage of this work would have to be done by Lawyers who are not Partners if it were to have been done in-house in your own country? Broken out by total number of employees
57
Table 12.2.3
For the legal work that you outsource to other countries, what percentage of this work would have to be done by Lawyers who are not Partners if it were to have been done in-house in your own country? Broken out by total number of partners
57
Table 12.2.4
For the legal work that you outsource to other countries, what percentage of this work would have to be done by Lawyers who are not Partners if it were to have been done in-house in your own country? Broken out by Which category of client accounts for the highest percentage of your law firm's [ect.]
58
Table 12.3.1
For the legal work that you outsource to other countries, what percentage of this work would have to be done by Paralegals if it were to have been done in-house in your own country?
58
Table 12.3.2
For the legal work that you outsource to other countries, what percentage of this work would have to be done by Paralegals if it were to have been done in-house in your own country? Broken out by total number of employees
58
Table 12.3.3
For the legal work that you outsource to other countries, what percentage of this work would have to be done by Paralegals if it were to have been done in-house in your own country? Broken out by total number of partners
58
Table 12.4.1
For the legal work that you outsource to other countries, what percentage of this work would have to be done by Other Personnel if it were to have been done in-house in your own country?
59
Table 12.4.2
For the legal work that you outsource to other countries, what percentage of this work would have to be done by Other Personnel if it were to have been done in-house in your own country? Broken out by total number of employees
59
Table 12.4.3
For the legal work that you outsource to other countries, what percentage of this work would have to be done by Other Personnel if it were to have been done in-house in your own country? Broken out by total number of partners
59
Table 13
Your firm uses lawyers outsourced from lower cost countries for which of the following tasks?
60
Table 13.1.1
Does you firm uses lawyers outsourced from lower cost countries for Litigation Support?
60
Table 13.1.2
Does you firm uses lawyers outsourced from lower cost countries for Litigation Support? Broken out by total number of employees
60
Table 13.1.3
Does you firm uses lawyers outsourced from lower cost countries for Litigation Support? Broken out by total number of partners
60
Table 13.2.1
Does you firm uses lawyers outsourced from lower cost countries for Document Review?
60
Table 13.2.2
Does you firm uses lawyers outsourced from lower cost countries for Document Review? Broken out by total number of employees
60
Table 13.2.3
Does you firm uses lawyers outsourced from lower cost countries for Document Review? Broken out by total number of partners
61
Table 13.3.1
Does you firm uses lawyers outsourced from lower cost countries for Patent Review?...
61
Table 13.3.2
Does you firm uses lawyers outsourced from lower cost countries for Patent Review? Broken out by total number of employees
61
Table 13.3.3
Does you firm uses lawyers outsourced from lower cost countries for Patent Review? Broken out by total number of partners
61
Table 13.4.1
Does you firm uses lawyers outsourced from lower cost countries for e-Discovery?
61
Table 13.4.2
Does you firm uses lawyers outsourced from lower cost countries for e-Discovery? Broken out by total number of employees
62
Table 13.4.3
Does you firm uses lawyers outsourced from lower cost countries for e-Discovery? Broken out by total number of partners
62
Table 13.5.1
Does you firm uses lawyers outsourced from lower cost countries for Contract Reviews?
62
Table 13.5.2
Does you firm uses lawyers outsourced from lower cost countries for Contract Reviews? Broken out by total number of employees
62
Table 13.5.3
Does you firm uses lawyers outsourced from lower cost countries for Contract Reviews? Broken out by total number of partners
62
Table 14.1
In general how do you rate the quality of the legal work for the work that you have outsourced to the lower cost centers?
63
Table 14.2
In general how do you rate the quality of the legal work for the work that you have outsourced to the lower cost centers? Broken out by total number of employees
63
Table 14.3
In general how do you rate the quality of the legal work for the work that you have outsourced to the lower cost centers? Broken out by total number of partners
64
Section H
Competition with Legal Process Outsourcers
65
Table 15.1
Has your firm ever experienced a legal process outsourcing firm as a competitor in bidding for business in the United States, Canada or other developed country market for legal services?
65
Table 15.2
Has your firm ever experienced a legal process outsourcing firm as a competitor in bidding for business in the United States, Canada or other developed country market for legal services? Broken out by total number of employees
65
Table 15.3
Has your firm ever experienced a legal process outsourcing firm as a competitor in bidding for business in the United States, Canada or other developed country market for legal services? Broken out by total number of partners
65
Table 16.1
How seriously do you view competition from legal outsourcing services providers as actual competitors as these firms go "upmarket" and seek business directly from corporations in the USA, Canada, the UK and other developed country markets?
66
Table 16.2
How seriously do you view competition from legal outsourcing services providers as actual competitors as these firms go "upmarket" and seek business directly from corporations in the USA, Canada, the UK and other developed country markets? Broken out by total number of employees
66
Table 16.3
How seriously do you view competition from legal outsourcing services providers as actual competitors as these firms go "upmarket" and seek business directly from corporations in the USA, Canada, the UK and other developed country markets? Broken out by total number of partners
67
Section I
Advice
68
Which fields of law firm activity do you feel are most amenable to outsourcing?
68
What are your best sources of information and advice about your legal outsourcing options?
68
What advice can you offer your peers about outsourcing?
69