Emotional labor since The managed heart / Ronnie J. Steinberg and Deborah M. Figart
The contours of emotional labor. Caring labor / Susan Himmelweit
The cost of caring / Paula England and Nancy Folbre
Comfort and struggle : emotion work in family life / Marjorie L. DeVault
Emotional labor on the job. Changing scripts at work : managers and professionals / Gideon Kunda and John Van Maanen
Emotional labor in service work / Robin Leidner
Emotional labor in academia : the case of professors / Marcia L. Bellas
Police force or police service? : gender and emotional labor / Susan Ehrlich Martin
Emotional labor among paralegals / Jennifer L. Pierre
Emotional labor, its measurement and repercussions. Emotional labor in job evaluation : redesigning compensation practices / Ronnie J. Steinberg
The psychosocial consequences of emotional labor / Amy S. Wharton
Emotional demands at work : a job content analysis / Ronnie J. Steinberg and Deborah M. Figart.