Introduction
Due diligence in outsourcing arrangements
Service provisions
Compliance with laws and regulations
Service level agreements
Use of agile methodologies
Warranties
Relief/excused events
Intellectual property provisions
Data protection liabilities
Benchmarking in outsourcing transactions
Setting limits of liability
Excluded liabilities
Unlimited liabilities
TUPE in outsourcing agreements
Termination rights
Step-in provisions
Audit rights
Dispute resolution provisions
Negotiation in practice
Conclusion.