Introduction
Overview of the design process
Taking design initiative and clarifying roles
Assessing stakeholders, goals and interests, and contexts
Creating dispute management processes and systems
Selecting, engaging, and preparing the participants in the new process
Determining the extent of confidentiality and openness in the process
Seeking justice, safety, reconciliation, change, personal and public understanding, personal accountability, and other goals
Enhancing relationships
Using technology
Implementing
Using contracts
Using law
Evaluating and revising
Skills for designers.