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Healing words : the power of apology in medicine / Michael S. Woods, Hilda J. Bruckner contributing author and researcher.
Woods, Michael S.; Bruckner, Hilda J.
2004
KF2905.3 .W66 2004 (Map It)
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Author
Woods, Michael S.
Title
Healing words : the power of apology in medicine / Michael S. Woods, Hilda J. Bruckner contributing author and researcher.
Published
Oak Park, Ill. : Doctors in Touch, 2004.
Call Number
KF2905.3 .W66 2004
ISBN
0975519603
9780975519608
Description
x, 89 pages ; 23 cm
System Control No.
(OCoLC)56900067
Summary
One doctor speaking to other doctors and health care providers about how to provide the best possible care for patients--by actually caring about patients. These powerful laminated cards helps health care providers understand and practice what to do after unexpected outcomes--to apologize. Michael Woods walks health care providers through the Five "R's" of Apology: Recognition; Regret; Responsibility; Remedy and Remain Engaged.
Note
For more information: info@doctorsintouch.com or www.doctorsintouch.com.
Bibliography, etc. Note
Includes bibliographical references (pages 83-88).
Record Appears in
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Gift
Gift of Professor Carol Liebman.
Added Author
Bruckner, Hilda J.
Gift
The Arthur W. Diamond Law Library
Gift of Professor Carol Liebman.
Introduction
Chapter One: reclaiming good medicine
Chapter Two: a case of failing to say i'm sorry
Chapter Three: roadblocks to apology
Chapter Four: our need for apology
Chapter Five: the four "r"s of apology
Chapter Six: the ethical debate about disclosure
Chapter Seven: boot camp for authentic relationships
appendix a
bibliography.

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