Dispute resolution : negotiation, mediation, arbitration, and other processes / Stephen B. Goldberg, professor of law, emeritus, Northwestern University, Frank E.A. Sander, Bussey Professor of Law, emeritus, Harvard University, Nancy H. Rogers, professor and Michael E. Moritz Chair in Alternative Dispute Resolution, the Ohio State University Moritz College of Law, Sarah Rudolph Cole, John W. Bricker Professor of Law, the Ohio State University Moritz College of Law.