An introduction to alternative dispute resolution
Basic factors affecting the negotiation process
The negotiation stages
Negotiating games/techniques
Negotiation ethics
The nature of mediation
Legal and public policy issues in mediation
Common applications of mediation
Introduction : the many faces of arbitration
Arbitration preemption and the decreasing relevance of state arbitration law
The distinctive and different roles of the arbitrator and the court
Universal arbitration of all types of disputes
Arbitration procedure : informality and party autonomy
Court-annexed alternatives
Agency-annexed ADR.